100% Australian owned and operated
Trust and transparency
BITSmart is owned and operated by Australians, and we run our day-to-day operations locally. That means local accountability, straightforward support, and a team that understands what Australian customers expect.
What this means for you
- Local support during Australian business hours
- Clear steps for returns and warranty guidance
- Practical help choosing the right gear
Why Australian ownership matters
When you buy from a local operator, you get service that is easier to reach, easier to understand, and easier to hold accountable. We focus on long-term customer outcomes and clear communication.
Local accountability
Decisions are made in Australia by people who live and work here.
Straightforward support
You speak with a local team that can help with product selection, configuration guidance, and after-sales questions.
Faster resolution
If something goes wrong, we focus on clear steps and quick outcomes, including warranty assistance and returns support.
Community impact
Supporting a local business helps keep skills, jobs, and reinvestment within the community.
How we operate locally
We manage customer support and fulfilment locally, with processes designed for clarity and reliability.
- Customer support: product questions, order updates, and after-sales help handled by our Australian team.
- Order fulfilment: stock processing, packing, and dispatch managed locally to keep delivery reliable.
- Returns and warranty guidance: clear processes, practical help, and straightforward communication.
- Business customers: support for B2B procurement, quoting, and deployment planning where relevant.
Prefer buying local with support you can reach
If you need help choosing the right gear, contact us before you purchase and we will guide you to the right fit.
Frequently asked questions
Quick answers about our ownership and local operations.
