Shipping Policy
Our dispatch and delivery timeframes are as follows:
Our shipping locations are in Melbourne, Sydney, Brisbane, Adelaide, and Perth (Australia), as well as Auckland and Canterbury (New Zealand), so delivery times may vary depending on your location.
Orders placed after 4:30 PM on Friday, on a public holiday, or over the weekend will be processed on the next business day.
Order Processing Times
- Orders with stock on hand are processed and dispatched within 2 to 4 working days, Monday through Thursday.
- Orders where the stock is held by a supplier will be dispatched within 1 to 3 weeks. If dispatch is expected to take longer than three weeks, our Customer Care team will contact you directly.
Please note:
Sometimes, to speed up delivery, we may transfer stock between states. While this inter-state transfer may occasionally delay the dispatch time, it helps us achieve a faster overall delivery. Our goal is always to deliver your package in the shortest possible timeframe, rather than dispatching early from a location that could take longer to reach you.
If your order is not dispatched within the stated timeframe, please rest assured our logistics team is working behind the scenes to optimise and deliver as soon as possible. We pride ourselves on delivering at a speed that often surprises our customers.
Shipping Timeframes (After Dispatch)
- Express Shipping: Typically delivers within 1 to 4 business days.
- Standard Shipping: Typically delivers within 2 to 8 business days.
Digital Orders
Digital keys or downloads will be processed and emailed within 1 to 2 business days.
Please note that all orders are processed pending item availability and payment approval. During high-volume periods, product availability may change while your order is being finalised.
Order Processing
| Mon - Thu | Fri | Weekends & Public Holidays |
|---|---|---|
| 8:30 AM - 5:00 PM | 8:30 AM - 4:30 PM | Closed |
Delivery Options - Shipping within Australia
Shipping costs are calculated at checkout based on the total weight of your order, which includes both the items and the packaging materials, as well as the destination. Typical Shipping Costs is between $14.00Â and $80.00.
Once shipped, the delivery takes between 1 to 8 business days, depending on the shipping method and delivery location. During our high-demand promotions, kindly anticipate a slight delay in processing your order. Delivery delays are still expected due to COVID-19, so please allow for this when placing your order.
Tracking and Delivery Information
After we dispatch your package, we will email you the dispatch details. This email will list the items sent and include a link to the courier tracking status page. Your parcel may be dispatched from multiple locations and may be delivered by different courier services. For the most accurate updates, please refer to the tracking status page and check it regularly to support a smooth delivery. If a courier attempts delivery and no one is available to receive the parcel, the courier may take it to the nearest Local Post Office (LPO). The nominated LPO for collection will be shown on the tracking status page. Please bring a valid photo ID and collect your parcel as soon as possible.
You can find tracking information on the order status page in your account section. Our online chat system can also assist you with tracking your order.
Please note: Our logistics report shows that 72% of customers do not answer phone calls when the driver contacts them during delivery. For this reason, we add our mobile number 
to the consignment. This number is monitored 24/7 so we can coordinate any delivery instructions with the courier service. Our team will promptly communicate all updates to customers as well.
International Shipping
Sorry, we do not currently offer international shipping. We do aim to be able to offer international shipping in the future, so sign up for our email newsletter to stay up to date.
Legal
To the extent permitted by law, BITSmart is not liable for any delay in performing any of its obligations under these Terms if circumstances beyond BITSmart's reasonable control cause such delay, and BITSmart shall be entitled to an appropriate extension of time for the performance of such obligations.
