Shipping Policy
Important Delivery Update – EOFY Sale Period
Due to high demand during the End of Financial Year (EOFY) sales, deliveries via Australia Post and StarTrack may experience delays of 2 to 5 additional working days.
We appreciate your patience and understanding during this busy period.
Our shipping locations are based in Melbourne, Sydney, Brisbane, Adelaide, and Perth, so delivery times may vary depending on your location.
Orders placed after 4:30 PM on Friday, on a public holiday, or over the weekend will be processed on the next business day.
Order Processing Times
- Orders with stock on hand are processed and dispatched within 2 to 4 working days, Monday through Thursday.
- Orders where the stock is held by a supplier will be dispatched within 1 to 3 weeks. If dispatch is expected to take longer than three weeks, our Customer Care team will contact you directly.
Shipping Timeframes (After Dispatch)
- Express Shipping: Typically delivers within 1 to 4 business days.
- Standard Shipping: Typically delivers within 2 to 8 business days.
Digital Orders
Digital keys or downloads will be processed and emailed within 1 to 2 business days.
Please note that all orders are processed pending item availability and payment approval. During high-volume periods, product availability may change while your order is being finalised.
Order Processing
| Mon - Thu | Fri | Weekends & Public Holidays |
|---|---|---|
| 8:30 AM - 5:00 PM | 8:30 AM - 4:30 PM | Closed |
Delivery Options - Shipping within Australia
Shipping costs are calculated at checkout based on the total weight of your order, which includes both the items and the packaging materials, as well as the destination. Typical Shipping Costs is between $14.00 and $80.00.
Once shipped, the delivery takes between 2 to 8 business days, depending on the shipping method and delivery location. During our high-demand promotions, kindly anticipate a slight delay in processing your order. Delivery delays are still expected due to COVID-19, so please allow for this when placing your order.
International Shipping
Sorry, we do not currently offer international shipping. We do aim to be able to offer international shipping in the future, so sign up for our email newsletter to stay up to date.
Legal
To the extent permitted by law, BITSmart is not liable for any delay in performing any of its obligations under these Terms if circumstances beyond BITSmart's reasonable control cause such delay, and BITSmart shall be entitled to an appropriate extension of time for the performance of such obligations.
