2-Year Warranty on All Ubiquiti Products at BITSmart
At BITSmart, we stand behind the quality of every Ubiquiti product we sell. That’s why we offer a full 2-year warranty at no extra cost.
All Ubiquiti products come with a standard 12-month manufacturer’s warranty. At BITSmart, we go a step further. Our price includes an additional 12 months of warranty coverage, giving you a full 24 months of protection at no extra cost.
This means every eligible Ubiquiti product you purchase from us automatically includes:
12 months manufacturer’s warranty + 12 months BITSmart extended warranty = 24 months total warranty coverage, included in the price
No add-ons. No hidden costs. Just complete peace of mind built into your purchase.
What’s Covered in the 24-Month Warranty?
- Full Ubiquiti hardware warranty for the first 12 months
- BITSmart’s extended protection for the second 12 months
- Australian-based support and quick diagnostic checks
- Swift replacement or repair processing
- Warranty support through authorised and recognised channels
Why This Matters for You
- Better long-term value – twice the warranty at no additional cost.
- Lower risk – ideal for business, enterprise, and critical infrastructure.
- Certified authenticity – genuine stock with recognised warranty.
- Fast, local support – we handle everything here in Australia.
Your purchase is protected for two full years from the date of delivery.
How Warranty Claims Work
- Contact BITSmart Support with your order details.
- Our team will perform a quick assessment.
- If covered, we will arrange a repair or replacement.
- Faulty items are processed through our authorised Ubiquiti channels.
Built-In Peace of Mind
When you buy from BITSmart, you’re not only receiving high-performance Ubiquiti products — you’re also getting 24 months of included warranty coverage, expert support, and the assurance of dealing with an authorised Ubiquiti Master Reseller.
Whether you're upgrading your network at home or scaling your business infrastructure, you can count on:
- Peace of mind with 24 months of coverage.
- Reliable support from our expert team.
- Top-tier Ubiquiti gear, always backed by BITSmart.
Shop now and invest in network solutions with confidence.
Frequently Asked Questions
1. Do Ubiquiti products come with a standard warranty?
Yes. All Ubiquiti products include a 12-month manufacturer’s warranty covering defects in materials or workmanship.
2. What does BITSmart’s extended warranty include?
BITSmart adds an extra 12 months of warranty coverage on top of the standard 12-month manufacturer’s warranty, giving you a full 24 months of protection on eligible Ubiquiti products purchased from BITSmart at our standard price.
3. Is the extended warranty free?
Yes. The additional 12-month BITSmart extended warranty is included in the purchase price of eligible Ubiquiti products. There are no extra fees or add-ons required.
4. How long is my total warranty coverage?
You receive 24 months in total: Months 1–12 are covered by the Ubiquiti manufacturer’s warranty and Months 13–24 are covered by the BITSmart extended warranty, when purchased at our standard price.
5. Does the extended warranty cover the same issues?
Yes. BITSmart’s extended warranty is designed to mirror the coverage of the original manufacturer’s warranty, providing similar protection for the full 24 months on eligible products.
6. How do I make a warranty claim?
To make a warranty claim, contact BITSmart Support with your order number and a brief description of the issue. Our team will perform a diagnostic assessment and, if approved, arrange a repair or replacement through our authorised channels.
7. Do I need to register for the extended warranty?
No. You do not need to register separately. All eligible Ubiquiti purchases made from BITSmart at our standard price are automatically covered for 24 months.
8. Is BITSmart an authorised Ubiquiti reseller?
Yes. BITSmart is a Ubiquiti Authorised Reseller, which means all Ubiquiti products are genuine and warranties are fully recognised and processed through official channels.
9. Does the warranty apply to business and enterprise orders?
Yes. The 24-month warranty applies to all eligible Ubiquiti purchases from BITSmart at our standard price, including orders for home users, businesses, MSPs, integrators and enterprise deployments.
10. What if my product fails after the manufacturer’s warranty ends?
If your product develops a covered fault after the initial 12-month manufacturer’s warranty but within 24 months from purchase, BITSmart will handle your claim under our extended warranty, providing fast local support and arranging repair or replacement where necessary.
11. If my order is price matched, do I still get the extended 12-month warranty?
If BITSmart matches a competitor’s price and the competitor is offering only the standard 12-month manufacturer’s warranty, then the price-matched product will also include only the standard 12-month Ubiquiti warranty. The extra 12 months of BITSmart extended warranty apply only to purchases made at our standard price.
When requesting a price match, please consider that BITSmart’s standard pricing already includes the value of the additional 12-month warranty coverage.
